Delivery

We dispatch items ordered by you as they are available via our delivery partner Royal Mail.
Orders will be sent to the delivery address that you have registered in “YOUR ACCOUNT”. We cannot be held responsible if this delivery address is wrong. If you wish to change the delivery address you may do so by contacting the Customer Services team via email.  A reply email confirmation will be sent back to you within 2 hours – if you do not receive a confirmation email within this time you are strongly advised to contact us via phone.

You, the customer, take all responsibility for any loss or damage that may occur. We cannot be held responsible for any loss or damage.

Shipping costs:

Shipping costs are calculated on the initial order. Delivery costs will vary depending on weight.

We reserve the right to change the shipping costs at our own discretion.

Please allow 2-5 days for delivery. In most cases, delivery takes 48 hours. Orders received before 12 noon will be dispatched the same day.

Public holidays may incur delays in orders –
Holidays include:

  • Christmas Eve,
  • Christmas Day,
  • Boxing Day,
  • New Years Eve,
  • New Years Day,
  • Good Friday,
  • Easter Monday,
  • Easter Tuesday,
  • all related Bank holidays.

All orders are shipped first class via our Courier ensuring that you receive your goods in the very best condition.
If you require more information on shipping costs, please contact us at: info@gaallen.com

For any returned orders please contact us via email or phone to discuss.

Any Non-collected consignments will be charged at £20.00.
Any orders refused on delivery will be charged a standard rate of £25